The Loans Agent/Originator Role is a customer facing and interactive role that requires the Employee to engage with customers to assess, explain and review loan applications.
This role is often the first point of contact for new and returning clients and requires someone with above average customer service and communication skills, both in person and telephonically.
The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

• Greet each customer with a smile and welcoming attitude.
• Be polite, friendly, and approachable at all times.
• Exercise effective listening skills when engaging with a client.
• Be receptive and empathetic.

Functional:

• Quote customers on loans and repayments
• Capture customer details for loan applications (including OTP verifications, etc)
• Review customer documents for veracity
• Upload clear copies of all required application documentation where applicable.
• Liaise with customers to obtain any outstanding application documents.
• Perform and review Credit Check for customers.
• Submit pre-vetted clients to evaluators for review.
• Liaise with administrator on loan applications.
• Update clients on status
• Confirm payments made and received by clients.
• Perform marketing and promotion activities as communicated by management.
• Assist in contacting clients with outstanding instalments to assist in collecting outstanding payments.

Compliance:

• Ensure full compliance with NCA & NCR Regulations
• Ensure full compliance with POPIA.
• Ensure all company policies are followed and upheld.
• Ensure proper and regular reporting on activities and tasks.

Performance:

• Attract and sign up new clients for loans at the branch.
• Achieve and exceed store performance targets and individual KPIs.

The Loans Agent/Originator Role is a customer facing and interactive role that requires the Employee to engage with customers to assess, explain and review loan applications.
This role is often the first point of contact for new and returning clients and requires someone with above average customer service and communication skills, both in person and telephonically.
The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

• Greet each customer with a smile and welcoming attitude.
• Be polite, friendly, and approachable at all times.
• Exercise effective listening skills when engaging with a client.
• Be receptive and empathetic.

Functional:

• Quote customers on loans and repayments
• Capture customer details for loan applications (including OTP verifications, etc)
• Review customer documents for veracity
• Upload clear copies of all required application documentation where applicable.
• Liaise with customers to obtain any outstanding application documents.
• Perform and review Credit Check for customers.
• Submit pre-vetted clients to evaluators for review.
• Liaise with administrator on loan applications.
• Update clients on status
• Confirm payments made and received by clients.
• Perform marketing and promotion activities as communicated by management.
• Assist in contacting clients with outstanding instalments to assist in collecting outstanding payments.

Compliance:

• Ensure full compliance with NCA & NCR Regulations
• Ensure full compliance with POPIA.
• Ensure all company policies are followed and upheld.
• Ensure proper and regular reporting on activities and tasks.

Performance:

• Attract and sign up new clients for loans at the branch.
• Achieve and exceed store performance targets and individual KPIs.

Salary: R 8 000.00 – R 10 000.00

The Loans Evaluator Role is a head office and interactive role that requires the Employee to engage with Loan Agents in the company to review, assess and evaluate customer loan applications. The loan evaluator will also be required to engage with customers to assess, explain and review loan applications through telephonic and other media channels on loan applications submitted through the online channel.

This role requires someone with above average customer service and communication skills in various communication platforms.

The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

1. Communication on the company platforms (WhatsApp, Email, Phone) professionally and respectfully at all times.
2. Liaising with clients in a professional and respectful manner.

Functional:

• Responsible for verifying and evaluating loan applications from branches.
• Conducting financial analysis and credit checks on loan applications.
• Processing, and verifying online loan applications from time to time.
• Disbursing funds for online loan applications from time to time.
• Ensuring loan compliance with regulatory requirements.
• Reconciling daily loan applications and reporting.
• Communicating with online loan application clients.
• Confirming employment for worker loan applications.
• Ensuring that all loan documents are completed correctly.
• Updating client accounts with payments

Compliance:

• Ensure full compliance with NCA & NCR Regulations
• Ensure full compliance with POPIA.
• Ensure all company policies are followed and upheld.
• Ensure proper and regular reporting on activities and tasks.

The Loan Originator Role is a customer facing and interactive role that requires the Employee to engage with customers to assess, explain and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above average customer service and communication skills, both in person and telephonically. The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

• Greet each customer with a smile and welcoming attitude.
• Be polite, friendly, and approachable at all times.
• Exercise effective listening skills when engaging with a client.
• Be receptive and empathetic.

Functional:

• Quote customers on loans and repayments
• Capture customer details for loan applications (including OTP verifications, etc)
• Review customer documents for veracity
• Upload clear copies of all required application documentation where applicable.
• Liaise with customers to obtain any outstanding application documents.
• Perform and review Credit Check for customers.
• Submit pre-vetted clients to administrator for review.
• Liaise with administrator on loan applications.
• Update clients on status
• Confirm payments made and received by clients.

Compliance:

• Ensure full compliance with NCA & NCR Regulations
• Ensure full compliance with POPIA.
• Ensure all company policies are followed and upheld.
• Ensure proper and regular reporting on activities and tasks.

The Loan Originator Role is a customer facing and interactive role that requires the Employee to engage with customers to assess, explain and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above average customer service and communication skills, both in person and telephonically. The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

• Greet each customer with a smile and welcoming attitude.
• Be polite, friendly, and approachable at all times.
• Exercise effective listening skills when engaging with a client.
• Be receptive and empathetic.

Functional:

• Quote customers on loans and repayments
• Capture customer details for loan applications (including OTP verifications, etc)
• Review customer documents for veracity
• Upload clear copies of all required application documentation where applicable.
• Liaise with customers to obtain any outstanding application documents.
• Perform and review Credit Check for customers.
• Submit pre-vetted clients to administrator for review.
• Liaise with administrator on loan applications.
• Update clients on status
• Confirm payments made and received by clients.

Compliance:

• Ensure full compliance with NCA & NCR Regulations
• Ensure full compliance with POPIA.
• Ensure all company policies are followed and upheld.
• Ensure proper and regular reporting on activities and tasks.

Role: Loans Agent

The Loans Originator Role is a customer facing and interactive role that requires the Employee to engage with customers to assess, explain and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above average customer service and communication skills, both in person and telephonically. The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

• Greet each customer with a smile and welcoming attitude.
• Be polite, friendly, and approachable at all times.
• Exercise effective listening skills when engaging with a client.
• Be receptive and empathetic.

Functional:

• Quote customers on loans and repayments
• Capture customer details for loan applications (including OTP verifications, etc)
• Review customer documents for veracity
• Upload clear copies of all required application documentation where applicable.
• Liaise with customers to obtain any outstanding application documents.
• Perform and review Credit Check for customers.
• Submit pre-vetted clients to administrator for review.
• Liaise with administrator on loan applications.
• Update clients on status
• Confirm payments made and received by clients.

Compliance:

• Ensure full compliance with NCA & NCR Regulations
• Ensure full compliance with POPIA.
• Ensure all company policies are followed and upheld.
• Ensure proper and regular reporting on activities and tasks.

Role: Loans Agent

The Loans Officer Role is a customer facing and interactive role that requires the Employee to engage with customers to assess, explain and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above average customer service and communication skills, both in person and telephonically. The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

• Greet each customer with a smile and welcoming attitude.
• Be polite, friendly, and approachable at all times.
• Exercise effective listening skills when engaging with a client.
• Be receptive and empathetic.

Functional:

• Quote customers on loans and repayments
• Capture customer details for loan applications (including OTP verifications, etc)
• Review customer documents for veracity
• Upload clear copies of all required application documentation where applicable.
• Liaise with customers to obtain any outstanding application documents.
• Perform and review Credit Check for customers.
• Submit pre-vetted clients to administrator for review.
• Liaise with administrator on loan applications.
• Update clients on status
• Confirm payments made and received by clients.

Compliance:

• Ensure full compliance with NCA & NCR Regulations
• Ensure full compliance with POPIA.
• Ensure all company policies are followed and upheld.
• Ensure proper and regular reporting on activities and tasks.

Role: Loans Agent

The Loans Officer Role is a customer facing and interactive role that requires the Employee to engage with customers to assess, explain and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above average customer service and communication skills, both in person and telephonically. The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

• Greet each customer with a smile and welcoming attitude.
• Be polite, friendly, and approachable at all times.
• Exercise effective listening skills when engaging with a client.
• Be receptive and empathetic.

Functional:

• Quote customers on loans and repayments
• Capture customer details for loan applications (including OTP verifications, etc)
• Review customer documents for veracity
• Upload clear copies of all required application documentation where applicable.
• Liaise with customers to obtain any outstanding application documents.
• Perform and review Credit Check for customers.
• Submit pre-vetted clients to administrator for review.
• Liaise with administrator on loan applications.
• Update clients on status
• Confirm payments made and received by clients.

Compliance:

• Ensure full compliance with NCA & NCR Regulations
• Ensure full compliance with POPIA.
• Ensure all company policies are followed and upheld.
• Ensure proper and regular reporting on activities and tasks.

Role: Loans Agent

The Loans Officer Role is a customer facing and interactive role that requires the Employee to engage with customers to assess, explain and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above average customer service and communication skills, both in person and telephonically. The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

• Greet each customer with a smile and welcoming attitude.
• Be polite, friendly, and approachable at all times.
• Exercise effective listening skills when engaging with a client.
• Be receptive and empathetic.

Functional:

• Quote customers on loans and repayments
• Capture customer details for loan applications (including OTP verifications, etc)
• Review customer documents for veracity
• Upload clear copies of all required application documentation where applicable.
• Liaise with customers to obtain any outstanding application documents.
• Perform and review Credit Check for customers.
• Submit pre-vetted clients to administrator for review.
• Liaise with administrator on loan applications.
• Update clients on status
• Confirm payments made and received by clients.

Compliance:

• Ensure full compliance with NCA & NCR Regulations
• Ensure full compliance with POPIA.
• Ensure all company policies are followed and upheld.
• Ensure proper and regular reporting on activities and tasks.

Role: Loans Agent

The Loans Officer Role is a customer facing and interactive role that requires the Employee to engage with customers to assess, explain and review loan applications. This role is often the first point of contact for new and returning clients and requires someone with above average customer service and communication skills, both in person and telephonically. The successful candidate will be in charge of contacting customers, reviewing loan applications, processing customer applications, and confirming employment.

Behavioural:

• Greet each customer with a smile and welcoming attitude.
• Be polite, friendly, and approachable at all times.
• Exercise effective listening skills when engaging with a client.
• Be receptive and empathetic.

Functional:

• Quote customers on loans and repayments
• Capture customer details for loan applications (including OTP verifications, etc)
• Review customer documents for veracity
• Upload clear copies of all required application documentation where applicable.
• Liaise with customers to obtain any outstanding application documents.
• Perform and review Credit Check for customers.
• Submit pre-vetted clients to administrator for review.
• Liaise with administrator on loan applications.
• Update clients on status
• Confirm payments made and received by clients.

Compliance:

• Ensure full compliance with NCA & NCR Regulations
• Ensure full compliance with POPIA.
• Ensure all company policies are followed and upheld.
• Ensure proper and regular reporting on activities and tasks.